Tangent Systems Offers Software Feature to Detect Name and Address Changes

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Improves Customer Service and Reduces Labor Costs By Automatically Detecting Customer Notations

HOFFMAN ESTATES, ILL., July 3, 1998 - In order to give users of its DocuTran II software the highest level of document processing control, Tangent Systems, Inc. announces a new feature designed to automatically detect name and address corrections and white mail notes from document images, thereby improving customer service and decreasing high costs of undeliverable mail.

Called the Change of Name and Address (CNA) module, this detects virtually any type of customer markings on almost any type of document. The CNA feature is available immediately and has been in production at a high-volume site for months.

Though primarily employed in remittance application processing, the CNA feature also detects markings on order-entry forms, stock proxies, fulfillment documents, applications and warranty cards.

“With high-speed mail extraction and image processing reducing the number of times an operator examines a document, Tangent’s CNA feature becomes essential in helping companies guarantee that critical changes are not going unnoticed,” said Bruce Rennecker, Tangent Systems vice president of sales and marketing.

“What this means for users is that now changes are being processed quicker, bills are being sent to the right address and companies are not receiving multiple change requests or expensive follow-up phone calls from customers,” Rennecker said.

To further enhance processing control, Tangent’s new CNA feature supports change detection in preprinted portions of the document, such as the mailing address, in blank areas and in the conventional write-in zones provided for customer entry of changes.

The preprinted zones may even include other printing like postal bar codes and the write-in zones may include underlining and prompting words. In both cases, the CNA module can detect and ignore the extraneous information, thereby avoiding the most common causes of false detection.

Quality Control

By utilizing the CNA feature, companies not only become more efficient in dealing with name and address changes, they also can save on labor costs.

As more remittance organizations move to high-speed mail-opening and extraction equipment, there is less chance for someone to notice customer markings and outsort the transaction.

With the CNA module, quality does not suffer — it is improved. This is because the CNA feature uses Tangent Systems’ exclusive, patent-pending, change-detection

algorithms, which are fast, accurate and flexible enough to detect name and address changes more reliably than manual methods.

The CNA feature will even detect small customer strike-throughs in the preprinted name and address, which are often missed by even the most careful manual review process.

Keeping Your Options Open

For improved quality control and flexibility, operators are given several options for handling a document that is outsorted by the CNA feature.

First, they can use a 3270 split screen for data entry directly into the host using current 3270 applications.

Secondly, operators also can choose to process the flagged documents as a DocuTran data entry job. Through Firstlogic’s Postalsoft software, a companion USPS certified directory is available as a standard option. The USPS certified directory is tightly integrated into DocuTrans standard image data entry environment, providing real-time validations and keying shortcuts using the national database of addresses and ZIP codes.

Finally, Tangent’s new CNA feature will detect most white mail writings on remittance documents, allowing their images to be redirected with a single keystroke and then either printed or the image routed to the company’s customer service center for further processing.

Entirely software based, the CNA detection operates as an automatic background task hosted on a Windowsª NT PC. The CNA client server architecture is readily scaleable to any number of detection processors, depending on each sites specific needs.

Tangent Systems, Inc., headquartered in Hoffman Estates, Ill., specializes in the development of software solutions designed to process high-volume and unique or complex paper-based transactions. Founded in 1984, Tangent is well known for its proven and flexible DocuTran software, which is used on more than 200 systems worldwide and has earned a reputation for quick and reliable implementation. In addition to software, the company also provides on-site training, application maintenance support and software customization tools.

For more information on Tangent Systems, Inc. or any of its solutions, call 847/882-3833 x131 or visit our web site at www.tangent-systems.com.